Praise for staff as CPFT is rated ‘good’ by health inspectors

CEO Tracy Dowling hails dedication and hard work of colleagues 

Praise for staff as CPFT is rated ‘good’ by health inspectors
05 September 2019

Services provided by Cambridgeshire and Peterborough NHS Foundation Trust have once again been rated ‘good’ by the Care Quality Commission.

Chief Executive Tracy Dowling today praised the dedication of the 4,000 staff at the Trust, which provides mental health services and community health care services for older people and those with long-term conditions.

Tracy (pictured above, front, with staff as she informed them of the CQC's findings) said: "We are delighted the Trust has again been declared ‘good’ by the Care Quality Commission, maintaining the rating awarded to us in 2015 and 2018.
“It is a true testament to the hard work and commitment of all our staff and colleagues, and the report identifies many areas where services have improved since the last inspection.
“Patients and carers remain at the very centre of everything we do, and the report notes the many areas in which there is good and outstanding practice.
“The report also helpfully identifies areas for improvement and we are fully committed to addressing every one of these recommendations.
“Overall, we continue to look for ways to improve the support we offer to the people who require our services and it remains our ambition to ensure all of our services continue the journey towards ‘outstanding’.”

The inspection took place in May and June and the overall summary of the report highlighted:
• The positive feedback from patients, families and carers about their care and treatment
• How staff treat patients with compassion and kindness, respecting their privacy and dignity, taking account of their individual needs, and helping them understand their conditions
• The range of treatment and care for patients based on national guidance and best practice, and how staff help patients with communication, advocacy and cultural and spiritual support
• How Trust staff work well with each other and external organisations to provide care and treatment
• The good leadership across the Trust, the opportunities for career progression, and how staff feel respected, supported and valued

The report - which can be read in full here - rated community-based mental health services for adults of working age as "outstanding" for caring adding to the "outstanding" ratings given to the Trust's child and adolescent mental health wards and community health inpatient services also both for caring during the inspection in June 2018.

The CQC arrived at its overall rating after giving an individual rating to the following questions it asks: are services effective? (CPFT rated good); are services caring? (good); are services responsive to people’s needs (good); are services well-led (good). In answer to the question, are services safe? CPFT was told they ‘require improvement’.

Tracy said: “We are grateful for the comments of the CQC inspectors around some issues involving wards and practices involving the care of adults with mental health conditions. The CQC examines every Trust in the country and inspectors bring the good practice they see elsewhere and share that with us. We began implementing its recommendations while it was visiting our Trust.”

The report states CPFT staff dealt with more than 1.1 million patient contacts between April 2018 and March 2019. Adult and specialist mental health services had 219,961 patient contacts, older people and adult community services had 832,571 patient contacts, and children, young people and family services had 113,013 patient contacts.

CPFT Chair Julie Spence said: “My congratulations go out to all colleagues for their hard work in ensuring we have again retained our ‘good’ rating.
“It remains vital we listen to the feedback and observations of the Care Quality Commission, and that we continue to work to improve services which need improvement and increase the number of areas of outstanding practice across the Trust for the benefit of all those who need our help and support.”


For more information contact:

Andy Burrows
Media Manager

Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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