Patient and staff response to Covid praised as Trust services start to reopen

Community physical health and mental health services have started to reopen after a number of them were temporarily paused to enable staff to respond to Covid-19.

Patient and staff response to Covid praised as Trust services start to reopen
24 July 2020

Patient and staff response to Covid-19 praised as Trust services start to return

Community physical health and mental health services delivered by Cambridgeshire and Peterborough NHS Foundation have started to reopen after a number of them were temporarily paused to enable staff to respond to Covid-19.

While the majority of services have continued to operate, the Trust has also developed new ones - including extra support for those in mental health crisis and people affected by strokes – to support patients during the pandemic.

While some services are operating differently, which includes the use of online appointments, patients continue to be urged to seek help at the earliest opportunity.

Other changes introduced since March mean patients at the Trust’s inpatient mental health or community care hospitals are swabbed for coronavirus on admission and staff continue to wear full personal protective equipment when seeing patients face-to-face.

Chief Executive Tracy Dowling said: “Most of our services have continued during this time and we are delighted to now be able to start reopening some of those that had to temporarily pause. This needs to be done in a phased way to ensure we continue to protect our staff and patients and respond to the ongoing demands of the pandemic.

“Coronavirus certainly hasn’t gone away and many of our staff continue to be redeployed to ensure we can treat and provide care for those who need our help most.

“This means that there may be delays to people being seen when their needs are less urgent, but I want to assure all patients that we are doing what we can to ensure people are seen as quickly as possible.

“Services are running differently, and some of them moving online is a big change, but patients have been very understanding and have adapted really well. Some have fed back that they prefer this way of communicating and find it more convenient.

“This has been a difficult time for our staff too and I am very proud of how they have risen to the challenge.

“I would continue to urge anyone who needs the help of our services to get in touch. We are still here for them and are doing what we can to ensure they are supported during this time.”

Where there are service changes, patients are reviewed on an individual basis and will be contacted directly by clinical teams.

Services that continue to be temporarily paused can be found here: https://www.cpft.nhs.uk/about-us/covid-19-information.htm#service


People in mental health crisis are encouraged to call the First Response Service (FRS) via NHS 111, option 2. This service is available 24hours a day, 7days a week to anyone, of any age, in Cambridgeshire or Peterborough.

People can also continue to self-refer to CPFT’s Psychological Wellbeing Service here. This service is set up to help those aged 17 and over who are suffering from mild to moderate depression and anxiety. You don’t need a diagnosis to access the service.

There are also a wide range of support and resources available here www.keep-your-head.com/now

About Cambridgeshire and Peterborough NHS Foundation Trust
Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) is a health and social care organisation, providing integrated community, mental health and learning disability services, across Cambridgeshire and Peterborough, and children’s community services in Peterborough. We support a population of just under a million people and employ nearly 4,000 staff. Our largest bases are at the Cavell Centre, Peterborough, and Fulbourn Hospital, Cambridge, but our staff are based in over 90 locations. We are a University of Cambridge Teaching Trust and member of Cambridge University Health Partners, working together with the University of Cambridge Clinical School.

For more information please email communications@cpft.nhs.uk 

Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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