Please note: 

CPFT does not operate, commission (pay for) or manage Peterborough City Hospital, Hinchingbrooke Hospital or Stamford Hospital. These three hospitals are run by a separate Trust: North West Anglia NHS Foundation Trust (NWAFT).

To contact the NWAFT's PALS team, please e-mail Nwangliaft.pals@nhs.net or call 01733 673 405. The NWAFT PALS webpage can be found here.

The Patient Advice and Liaison Service (PALS) provides service users, their carers and families with help, information and support to resolve concerns quickly and efficiently.

PALS achieves this by liaising with staff and managers, other PALS services and health-related organisations. We provide information about the Trust’s services and other health-related issues and we act as a gateway to independent advice and advocacy support from local and national sources, including the Independent Complaints Advocacy Services.

Your feedback is really important to us, and we also like to hear when our services are good. If you would like to compliment any of our staff please contact PALS and we will pass on your comments.

Details about PALS information and complaints leaflets in languages including Bengali, Lithuanian, Mandarin, Polish, Russian, Urdu, Portuguese and Slovakian, are available below.
If you need information in a language not listed, please contact us.

For more information contact: 
T 01223 219444 (Office hours Monday to Friday)
Freephone 0800 376 0775 (Office hours Monday to Friday)
E  pals@cpft.nhs.uk

***Please note CPFT does not operate Peterborough City Hospital, Hinchingbrooke Hospital or Stamford Hospital. The hospitals are run by the North West Anglia NHS Foundation Trust (NWAFT). To contact the NWAFT PALS team email via Nwangliaft.pals@nhs.net or call 01733 673405. The NWAFT PALS webpage can be found here.***

Postal address
Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House
Fulbourn Hospital
CB21 5EF

Patient records

If you wish to access and/or receive copies of your health records then please contact us on:
E accesstorecords@cpft.nhs.uk
T 01480 445 282

Advocacy service

For more information on advocacy services available please click here.


The page was last updated on 10 December 2019 by andrea.bateman.


Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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